Qkat marketplace FAQs

Qkat helps customers discover products, stores, services and providers in Kenya. Available listings and fulfilment options depend on the business and your location.

Choose a product, check the store and item details, then choose an available delivery or store pickup option. Review the total before following the checkout instructions.

Choose a provider and service, select an available branch, date, time and specialist where offered, and review the booking and payment instructions.

You can browse public pages without signing in. Ordering, booking and managing your activity may require an account and verification.

For transactions using Qkat Purchase Protection, verified payment is recorded separately from seller or provider payout. Settlement depends on completion, the applicable confirmation window and any holds or disputes. Check the terms shown for your transaction; Qkat Purchase Protection is not a promise of an automatic refund.

Use the methods and instructions offered at checkout. A payment is complete only after provider verification; keep your transaction reference and check the payment status page.

Delivery availability, fees and estimates depend on your location, the store and the configured courier. Review the available option at checkout. There is no universal delivery time.

Choose store pickup when it is offered for your order. Check the participating branch and collection instructions before travelling.

Open My Orders & Bookings and select the transaction. Updates depend on the fulfilment information available; a live courier map is not available for every order.

Check the transaction details for available actions. If cancellation is unavailable, contact support with your reference. Fulfilment stage and the applicable policy affect the outcome.

Check your booking details and contact the provider or Qkat support with your reference. Changes depend on availability, the provider policy and whether the service has started.

Keep photos, packaging and the order reference. Report the problem promptly through an available transaction dispute action or contact support. Do not confirm receipt as satisfactory while an issue remains unresolved.

Return eligibility, instructions and any costs depend on the item, its condition and the applicable policy. Obtain instructions from the business or support before sending an item back.

Refund requests need review against the transaction and applicable policy. Approved refunds are processed through the payment provider; confirmation and timing depend on the provider. A request does not guarantee approval.

For eligible paid Qkat Purchase Protection transactions, reporting a problem creates a review and holds pending eligible allocations. Provide your reference and evidence. Already completed payouts may require separate reconciliation.

Look for the Qkat verification badge on the public store profile. Verification reflects a review of business information; it does not guarantee every product or delivery outcome.

Look for the Qkat verification badge on the provider profile and read the service details before booking. Verification does not guarantee a particular service result.

Contact Qkat support with the business name, transaction reference and a clear description of the issue. Include relevant evidence and avoid sharing passwords or payment credentials.

Register on the Qkat business portal, choose products or a combined products and services business, and complete the required setup and verification. Registration alone does not publish a marketplace store.

Register on the business portal, choose services or a combined business, and configure services, branches and availability. Marketplace publication is subject to the required verification and eligibility checks.

Email [email protected] with your order or booking reference, or use the contact links provided on Qkat. Support availability and response time can vary.